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2712 Design Ltd Complaint - 2712 Designs failed to send me my product as ordered - Self-inking Rubber Stamp
2712 Design Ltd Complaint

2712 Design Ltd Complaint

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2712 Designs failed to send me my product as ordered - Self-inking Rubber Stamp


I ordered a self-inking RETURN ADDRESS label from 2712 Designs online. It arrived to my address without my city, state and zip code on the rubber stamp. When I tried to contact them, I was told that the matter has been resolved because they said I could receive a discount on a "reorder." I do not feel like the matter has been resolved. I am not happy that I was sent a return address label that did not contain the last line. A RETURN ADDRESS label is useless if it isn't complete. They knew what my address was however make the label incomplete. Their service is very disappointing. They don't even list a phone number for customer service to call to work problems out.


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Comments


sungirl says: (4 years ago)
 0
I have had a similar experience. Mine has all the info but the font is so small/compressed that it is illegible unless you have a magnifying glass. They have no phone number to call so you are at their online/email mercy. The first "support" who responded said they would take care of it once I filled out their form, which I did, but from that point on they began to claim they had processed my order and that there was nothing wrong with it. A return address stamp that can not be read is useless. I was offered a coupon to buy another one at 3x the price I paid for the first one and now they are not responding to me at all :-(
I do NOT recommend them and will be contacting my credit card company to dispute the charges. It is too bad because their designs look cute on their site but my stamp came way smaller than the site shows and way smaller than the stamp image size was listed as being. Disappointing waste of time and money!




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